Terms and Conditions
Use of the website
This website is owned and operated by Weetons (Retail) Ltd ("we," "us" or "our").
By accessing this website and/or placing an order or requesting a delivery you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website.
References to this website in these terms and conditions apply to this website however you access it, including accessing this website through a version of this website optimised for use on mobile devices. Whenever you access this website through a mobile-optimised version of this website, the section of these Terms and Conditions entitled "Mobile Access" also applies.
Any questions regarding these Terms and Conditions or subsequent issues should be directed to:
Weetons (Retail) Limited, 23 / 24 West Park, Harrogate, North Yorkshire, HG1 1BJ.
Telephone: 01423 507 100
VAT number: 851006855 - Weetons (Retail) Ltd
Identity of suppler - unless stated to the contrary on this website, the goods and services supplied in accordance with any contract made though this website are supplied by Weetons (Retail) Ltd.
General orders / delivery requests placed using this website, along with access to it, is granted strictly in accordance with these Terms and Conditions.
Please read these Terms and Conditions carefully and print and keep a copy of them for your reference.
These Terms and Conditions apply to your order / delivery request. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. We reserve the right to:
Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
Change the Terms and Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.
Weetons (Retail) Limited has taken every care in the preparation of the content of this website. However, to the extent permitted by applicable law, Weetons (Retail) Limited does not represent or warrant the accuracy or reliability of any of the information or content about any goods or services, software or advertisements (together, the "Materials") contained on, distributed through, or linked, downloaded or accessed from this website.
To the fullest extent permitted by applicable laws, Weetons (Retail) Limited hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with respect to the website or the Materials including, without limitation, direct, indirect, incidental, or consequential losses, or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to Weetons (Retail) Limited. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. However, if you are a consumer your statutory rights are not affected.
Linking - certain links in the website will lead to websites which are not under the control of Weetons (Retail) Limited. When any of these links are activated you will leave this website and Weetons (Retail) Limited has no control over and will not accept responsibility, or liability, for any material or service contained on any website which is not under the control of Weetons (Retail) Limited nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by Weetons (Retail) Limited for any goods or services provided or available on such sites. Our linking policy is detailed below.
Weetons (Retail) Limited makes no representations, or warranties, in respect of any endeavour by it to review the content of websites to which it provides links or anywhere else in the Service, or any of the Materials and accordingly Weetons (Retail) Limited accepts no responsibility whatsoever for the accuracy, copyright compliance, legality or decency of any information, material or other content contained in websites listed on the Service or in any Materials nor warrants nor endorses any advertising of third parties carried on the Service nor through the provision of links to that carried on other websites.
All information or content transmitted by any functionality made available on this website (including any of the website optimised for use on mobile devices), including online invitations, e-cards, email or send to a friend functionality are the responsibility of you, the sender. You confirm that by using this service you will not transmit any material which could be considered offensive, obscene or otherwise objectionable. Weetons (Retail) Limited cannot be held liable either directly or indirectly for the content of any such functionality, nor for any loss nor damage of any kind which you may incur as the result of your use of this service. You hereby agree to indemnify Weetons (Retail) Limited for any such loss which may have occurred.
If any provision of these disclaimers and exclusions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.
Customers may use this website as guest users but are encouraged to register in order to gain full benefit of promotions and offers. Weetons (Retail) Limited may decline a registration request at its sole discretion. In using this site customers agree to these Terms and Conditions and agree that:
The personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
You will notify us immediately of any changes to the personal information by updating your details on the 'My Account' page on the website or by contacting Weetons (Retail) Limited using the contact details outlined above.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
To comply with licensing and other legislation some services on this website are only available to those aged 18 years and over.
Contract creation and electronic contracting - The technical steps required to create the contract between you and us are as follows:
You place the order for your products on this website by pressing the place order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on this website. Payment for your order will take place at this point.
We will send to you an order confirmation email detailing the products you have ordered.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions below.
Non-acceptance of an order may be a result of one of the following:
We are unable to obtain authorisation for your payment.
A price or product description error is identified.
You do not meet the eligibility to order criteria set out in the main Terms and Conditions.
If your order is cancelled in full we will refund you your payment in full, including any associated delivery charges. Should part of your order be cancelled for any reason we will endeavour to send a substitute product of a similar or better nature. Should this not prove to be a satisfactory solution, or that we are unable to provide such a product a refund in full will be offered for that product.
The contract will be concluded in English.
The details of your specific contract will not be filed by Weetons (Retail) Limited. If you do require any information regarding orders you have placed with Weetons (Retail) Limited please write to us at the address set out above.
Your privacy is very important to us, that’s why we will never release your personal details to any company outside Weetons (Retail) Limited for mailing or marketing purposes. We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep your details on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place.
However, we would like to keep you up to date with a range of products and services provided by Weetons (Retail) Limited. This includes news of special events, promotions, product launches and catalogues. When ordering online we will automatically sign you up to receive emails from Weetons, you can subsequently unsubscribe should you no longer wish to receive emails.
We use Campaign Monitor for sending our email newsletter. More information on how your data is stored securely can be found at https://www.campaignmonitor.com/trust/
Please note that you do not have to provide any information to use this website, but if you do choose to shop as a guest user you will not be able to access certain sections or facilities within the site; for example you will not be able to view your order history, nor will you be able to save your personal details. If you do not wish to be sent further information but wish to make full use of this site, please click the relevant box indicating this wish during registration.
Google Analytics is implemented on this website and collects various data points from visitors to the website. IP Addresses are used to distinguish visitor numbers to the website. Google Analytics will record the country you access this website from using your IP Address. Data gathered by Google Analytics allows us to analyse visitor numbers on this website, track user's movement around the website and from page to page, we use this information see how visitors use and interact with our website. Google Analytics data is stored for a period of 26 months which allows us to build a year upon year picture of visitor numbers to our website.
Data gathered by Google Analytics may be stored outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://policies.google.com/privacy/frameworks?hl=en&gl=de
You can find out more about Google’s position on privacy as regards its analytics service at https://support.google.com/analytics/answer/6004245?hl=en-GB
Contact Form Submissions: If you submit an enquiry othrough our contact form, that enquiry will be emailed to a mailbox monitored by employees of Weetons (Retail) Limited, the email is then stored securely on our email server which enables us to respond to your enquiry.
When you shop on this website, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card, or other payment information, and a password. We may also collect, (and our third-party providers of advertisements and content may collect) information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
We confirm that any personal information that you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
To process your order
For statistical purposes to improve this website and the service we offer
To provide you with website content and advertisements.
To administer this website.
If you consent, to notify you of products or special offers that may be of interest to you.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information we are entitled do so.
Accessing & Updating Your Information: You have the right to access, update and delete your personal information.
You retain all rights to your personal information and data and can access it at anytime. Weetons (Retail) Limited will take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.
If you would like to access your personal data or know what data Weetons (Retail) Limited holds about you, please contact us using the details below:
Tel: 01423 507 100
Write to us at: Weetons, 23/24 West Park, Harrogate, HG1 1BJ
We aim to acknowledge data access requests within five working days of receipt. We aim to fully respond to access requests within 30 days.
The cookies we set are a mix of essential cookies used with our e-commerce platform and non-essential cookies that are used to collect information for making reports about how people use our website and to help us improve the site. The cookies collect information in an anonymous form.
The list below describe the cookies we use on this site and what we use them for. We currently place these cookies using Implied Consent - if you are not happy with the usage of cookies on this website, then you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)
First Party Cookies
These are cookies that are set by our website directly.
Cookie Name: .ASPXANONYMOUS – Expires after 3 months – This is a cookie that stores a unique ID for anonymous users of our website so that when you login, any actions you have performed (e.g. adding items to a shopping cart) are carried over once you have logged in.
Cookie Name: shopperID – Expires after 1 month – This cookie identifies you as a shopper, so that you can come back to your shopping cart at a later time.
Cookie Name: UMB_UCONTEXT – This is an Umbraco specific cookie. Stores a Guid reference to the current logged in backend user. Randomly generated at login and stored in the database, it allows you access the current user, without having to store any user specific data in the cookie.
Cookie Name: UMB_PANEL – Expires at the end of your session – This cookie is used by our Umbraco Content management System.
Cookie Name: ASP.NET_SessionId – Expires at the end of your session – This cookie is used connecting the browser session to information that is registered temporarily on the server.
Third Party Cookies
These are cookies set on your computer or device by external websites whose services are used on this site.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
Cookie Name: _ga – Expires after 2 years – This cookie is used to distinguish users.
General information and payment security
Delivery / collection restrictions Collection for orders placed via weetons.com is available from selected branches.
We reserve the right to restrict deliveries in certain areas. This includes the right to withdraw our services to individual customers' addresses if you are repeatedly unavailable to take delivery of your shopping at your chosen slot time or in other exceptional circumstances.
Delivery and collection arrangements At the point at which you place your order, the full list of available delivery / collection times will be shown.
Goods must be signed for at the delivery address (or upon collection), by you, or by your nominated representative who must be aged 18 or above.
Pursuant to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £1,000.
In accepting these Terms and Conditions you agree to provide Weetons (Retail) Limited truthful and accurate information and act in accordance with the Licensing Act of 2003.
Orders left in areas specified by the customer without a signature will be left at the owners own risks. If no specified area is noted in checkout our couriers will only leave a parcel at a suitable location where a signature has been obtained and a card will be left detailing this. If no signature can be obtained a card will be left requesting the customer to contact our couriers to rearrange the delivery.
General payment provisions - any of the following cards may be used to pay for your shopping: Visa Debit (Delta), Maestro UK, MasterCard, Visa Credit, Solo, American Express.
All customers collecting shopping, whether the registered customer or a third party, will be asked to provide a form of identification for the person who is paying for the shopping. The identification must match the cardholder name shown in the payment details on the checkout page. The card itself will not be required.
You are entitled to cancel a payment, or have such sums re-credited to your payment card where fraudulent use of your payment card has been made by another person not acting on your behalf.
Payment Security Policy
The Weetons (Retail) Limited is a valued, trusted, premium food retailer on the high street and online. We understand your concerns with security and your peace of mind and safety are of the utmost importance to us.
Weetons (Retail) Limited has secure online ordering facility designed to give you confidence when you use your credit or debit card to shop with us and when you tell us your personal details like your address or phone number.
Credit Card Safety - The Weetons (Retail) Limited online food shopping service uses Secure Sockets Layer (SSL) technology to encrypt your details as they are being transmitted to us. This prevents anyone from eavesdropping on your shopping session and keeps your card and personal details private.
You may store your card details with us, so that you can order from us again without needing to type your details in. We only ever show you the last four digits of your card number on our public internet site and of course, this information is 'for your eyes only'.
If you do not wish to store your card details with us, you can enter these each time you place an order with the Weetons (Retail) Limited online food shopping service.
Your payment details are held in a secure encrypted server which is not accessible from the Internet. Access to this data is also secured internally within Weetons (Retail) Limited and all card numbers are encrypted using a highly secure system that financial and banking institutions rely on, called Triple DES (Data Encryption Standard). This is widely acknowledged as being a very secure way to hide these details from prying eyes.
Once your order is processed, the payment details associated with your order are removed from our files.
Verified by Visa and MasterCard® SecureCode™
To give you even more confidence in shopping online with weetons.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account security against unauthorised use when you shop with us.
To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:
Visit the Verified by Visa website (Link opens in a new window)
Visit the MasterCard® SecureCode™ website (Link opens in a new window)
Once you've registered and created your own private password with your bank, you will be automatically prompted at checkout to provide this password each time you make a purchase online.
If you are paying for an order with gift vouchers and / or an incentive code and the total of these exceed the estimated cost of your order then Verified by Visa or Mastercard® SecureCode™ authentication may take place for a £1 transaction amount. You will not be charged £1. This happens so that a refund can be made to your card if your actual order cost is less than the gift voucher(s) or your card can be charged if the actual amount of your order exceeds the gift voucher(s) and/or incentive code amount.
Errors/Shortages - Weetons (Retail) Limited may decline to fulfil any order, including bulk purchase of items on promotion, or included in a special offer.
In the event of there being errors or shortages, these should be brought to the attention of Weetons (Retail) Limited (using the contact details above) no later than seven days after the delivery, or collection.
General Pricing Policy - Prices quoted are always estimated for a variety of reasons listed below, but you will always be charged the in-store price on the day of delivery or collection. You have the right to return any product with the driver or directly to the branch if you have any issues with price(s) charged and we will refund the amount that you have been charged for that product.
Prices and the availability of special offers may vary for future dated deliveries and collections.
All special offer discounts will be deducted in-store.
The unit price for products that are weighed and displayed on the site are calculated on drained weight where applicable.
Weighed items such as fruit may vary in weight from that ordered.
Where an item is unavailable and you have indicated that you will accept substitutions, an alternative will be supplied that may affect the price that you pay. If we substitute an item with a more expensive one, you’ll only pay the lower of the two prices (if the item we are substituting was of a fixed weight and therefore has a known price). Upon delivery or collection you will be made aware of unavailable items and their substitutes. You have the right to reject any substitutes offered and we will refund the amount that you have been charged for that product.
Where the only stock available of a product line is reduced in price in branch, the product will be supplied but at zero price.
The prices stated on the site are inclusive of any VAT payable.
Cancellation rights - Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than eight working days after the day on which you receive the goods or services.
Please note that your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
Notice of such cancellation must be given in writing to Weetons (Retail) Limited, details as provided above.
Free delivery applies to selected postcodes only. A minimum spend on online groceries for £60 applies.
Charges for the service - Delivery and collection (where available) is currently free. You will not be charged for your shopping to be picked, packed and delivered. Collection from a participating Weetons (Retail) Limited branch is also free.
We reserve the right to amend our charges and minimum spend requirements, which are clearly defined during the checkout process.
Payment - if you have booked a Weetons (Retail) Limited order for collection you will be charged at the online check out. If you have booked a delivery and invalid card details have been entered on the checkout page Weetons (Retail) Limited will contact you to request payment details over the telephone before delivery can be made.
Once an order has been placed we are unable to amend the order, however we can add extra items; in order to do this you must contact Weetons (Retail) Limited on the above details prior to the order being packed.
Specific exclusions - some items that are available in branch will not be available on the weetons.com e-commerce site. These may include hot foods, greetings cards and self-selection items (eg sweets, cheeses, olives, salads). Other items may be excluded at various times.
Any refunds for unwanted returned items will be made after the goods have been returned.
Please contact the Weetons (Retail) Limited with any queries.
Weetons (Retail) Limited guarantees and returns. Customer are covered by our quality guarantee on every product. Should the customer not be entirely satisfied, Weetons (Retail) Limited will refund and/or replace any item subject to due compliance by the customer with these Terms and Conditions. Please contact the Weetons (Retail) Limited with any queries.
Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.
Any refunds for unwanted substitutions or returned items will be made after the goods have been returned.
Images are provided to help recognise products. Due to packaging redesign and improvements these may not reflect exactly the pack you receive.
Links to other websites - Weetons (Retail) Limited may include links to websites that provide relevant and useful information for people interested in food and drink. We do not link to individual personal websites and will not knowingly provide links to sites that contain illegal, offensive or misleading information.
Wherever possible we aim to link to UK-based websites to ensure information is appropriate and relevant to our customers, and will only link to non-UK based websites when no equivalent website exists in the UK or if the information is directly pertinent to our users.
Links will be provided at the discretion of Weetons (Retail) Limited. Although we endeavour to check sites for high quality, accurate and appropriate information, Weetons (Retail) Limited will accept no responsibility or liability for any material or service contained on any web site which is not under the control of Weetons (Retail) Limited nor does the existence of such links represent any endorsement or other acceptance of responsibility or liability by Weetons (Retail) Limited for any goods or services provided or available on such sites.
Linking to Weetons (Retail) Limited.com. You for not need to request permission to create a link from your website to weetons.com. However, please use the following descriptive text: 'Online shopping, recipes, food and drink information at weetons.com'
If you would like to use a graphic or logo alongside a link, please contact us.
Address: Weetons (Retail) Limited, 23 / 24 West Park, Harrogate, HG1 1BJ.
Registered in England. Company number: 851 0068 55
VAT Number: 232 457 280
Copyright Weetons (Retail) Limited Limited. All rights reserved. No part of this website may be reproduced in any material forms (including storing in any medium by electronic means) without the prior written permission of Weetons (Retail) Limited Limited. All requests for permission should be addressed to Weetons (Retail) Limited Limited, Company address 23 / 24 West Park, Harrogate, HG1 1BJ
Occasionally products may become out of stock and a substitute product will be chosen. These products will always be of equal or better value to the out of stock product.
Products shown within our Hampers & Gifts range are all subject to availability and should any product go out of stock an alternative item or equal or better quality will be substituted in its place. Products may therefore vary to the picture shown.
Weetons Christmas Entertain T&Cs
These terms and conditions (the “Terms”) relate to the purchase and collection of Your Christmas Entertain order from Weetons (Retail) Ltd (“Weetons”, “We”, “Us”, “Our”). We recommend that You read these terms for an explanation of Your rights before placing an order.
If You do not agree to abide by these terms, please do not use or access www.weetons.com
1. General Terms of Sale and Purchase
1.1. We have taken reasonable precautions to try to ensure that prices quoted on the website and in the brochure are correct and that all products have been described fairly. However, when ordering products, please note that:
• the weights, dimensions and capacities are approximate only and may be liable to change;
• packaging may vary from that shown;
• products shown are not the actual size;
• numbers of serving in the product description are for guidance only;
• any garnish, decoration, serving dish, utensils are not included unless stated in the product description;
• all products are subject to availability, meaning We may not always be able to supply Your order. We will inform You as soon as possible if the product(s) You have ordered are not available and, if agreeable to You, We may offer You alternative product(s) of equal or higher quality and of a similar value;
• orders will be accepted subject to the authorisation of Your payment card; and
1.2. Products containing alcohol can only be sold and collected by people aged 18 or over. If We reasonably believe that You are not legally entitled to order a product, We reserve the right to cancel Your order.
1.3. Certain products may contain eggs, nuts and/or gluten.
1.4. Your order will be ready for collection from the store at the time requested. Please note limited local delivery options are available when ordering online.
Purchase of Meat and Poultry
1.5. When purchasing meat and/or poultry, prices quoted are an estimated price only as price is based upon weight and size. This may mean that upon collection of your Christmas food order You will find that Your estimated total order price has been adjusted.
1.6. The price adjustment, mentioned in section 1.5 above, may increase or decrease Your estimated Christmas food order total. Where there is a variation in price, Weetons will try to ensure that the meat and/or poultry You are provided with will be as similar in value to the price quoted to You upon ordering.
1.7. Please note that the price adjustment will never be so great that Your final Christmas order total is less than the non-refundable deposit sum paid upon ordering.
2. Placing Your Order and Payment
2.1. All orders submitted by You are an offer to purchase and are subject to acceptance by Us.
2.2. We may choose, in Our sole discretion, not to accept Your order for any reason without liability to You. Examples of when We may not accept Your order include, but are not limited to:
• If products are not available or are incorrectly priced or otherwise incorrectly described; or
• If we are unable to obtain authorisation of Your payment.
2.3. Before You submit Your order, You will have the opportunity to review and confirm all the products You are ordering. This will allow You to correct any input error and show You any applicable discounts to the products prior to submission.
2.4. You will then be asked to choose a date and time which You would like to collect Your Christmas food order.
2.5. When You have confirmed Your preferred Collection Date and Time along with all the products that You wish to order, You will be asked to pay a non-refundable deposit of £40you’re your order cost is less than £40 you will pay an estimated amount based on your order. The deposit sum will be taken following the authorisation of Your payment details and this sum is non-refundable. Our acceptance of Your order takes place upon payment of the deposit sum.
2.6. All card payments are subject to authorisation by Your card issuer.
2.7. Your total order value will be calculated at time of collection and will need to be paid at this time, minus the deposit original paid.
2.8. You will receive a confirmation email, sent to Your specified email address, which will contain details of Your order. Please keep this email safe and take it with You when You collect Your Christmas food order.
2.9. Please be aware that:
2.9.1. If you are placing Your order for Christmas, the last date goods can be ordered is 5pm on 15th December 2014;
2.9.2. The last date that you can collect Your order in time for Christmas is 24th December 2014;
2.9.3. if you are placing Your order for New Year’s but for collection after Christmas the last date goods can be ordered is 5pm on 15th December 2014;
2.9.4. The last date that you can collect Your order in time for New Year’s Day is 31st December 2014.
3.1. Orders placed for collection before Christmas can be picked up only on the following range of dates: 22nd, 23rd or 24th December 2014. Orders placed for collection after Christmas but before New Year can be picked up only on the following dates: 31st December 2014. You will be asked to select your preferred Collection Time from this range of dates.
3.2. If, having placed your order, You then need to change Your Collection Time, simply contact Weetons to amend either Your date and/or time. Any amendments will be subject to Collection Time availability.
3.3. If You miss Your Collection Time, we will hold Your order for two (2) hours following Your specified Collection Time. After this time Your order will be cancelled, unless non-collection is due to unforeseeable circumstances, as described in sections 5.8 and 5.9. Please be aware that Your deposit will not generally be refunded.
4. Amending your order
4.1. You can amend and/or cancel Your Christmas food order up until 5pm on 10th December 2014. You can do this by phoning Weetons. This does not affect Your Distance Selling Rights, as applicable.
4.2. Please see section 5 for more information on Your cancellation and return rights.
5. Cancellation and return of your order
5.1. If You are a UK consumer, under the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”), You are entitled to cancel Your contract with Us as follows, regardless of whether the product is damaged or incorrectly supplied, if You place your order on www.weetons.com.
5.2. Under the Regulations, You can cancel a goods order anytime within seven working days after the day on which You received the goods.
5.3. Please note that these cancellation rights do not apply to perishable goods and/or products, which would include but is not limited to turkeys and chilled/refrigerated products. As such you are unable to cancel any perishable items that You order on www.weetons.com.
5.4. During the above cancellation period for non-perishable products, You have a duty to take reasonable care of the products and retain possession of them.
5.5. All valid order cancellation requests must either be over the phone to Weetons or in person and You must take Your confirmation email along with You. The date of Your notice is deemed to be the date on which You phone or come into the store.
5.6. You should check all products You collect against Your order email to confirm that You have received everything You ordered. If the products You receive are damaged or incorrect then please make a note of the damage or error and inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing Us that the products are damaged or have been incorrectly supplied. Please note that We will not accept the return of any damaged or incorrectly supplied products where You fail to notify Us of this within a reasonable period of time. In the case of damaged or incorrectly supplied goods, We may offer you a replacement product.
5.7. Please note in normal circumstances, the cancellation of Your order will not result in the return of Your deposit.
5.8. If due to unforeseeable circumstances, as determined on a case by case basis, such as severe weather conditions, You are unable to reach Weetons to cancel/collect Your order or Weetons is unable to supply Your order, Weetons will, in these limited circumstances, accept cancellation of Your order over the phone and refund Your deposit in line with sections 5.9 and 7.4 below.
5.9. If under section 5.8, Your order has been cancelled due to unforeseeable circumstances, Weetons may, in these limited circumstances, refund Your deposit. Any refunds made by Us will be made to the debit/credit card account provided when You placed Your order
5.10. This paragraph is not intended to be a full statement of all Your rights under the Regulations. For further information about Your statutory rights, contact Your local Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).
6. Refund Policy
6.1. Weetons will give You a refund where You cancel or return a cancelled product in line with the terms of section 5.
6.2. All such refunds will be processed in accordance with Your legal rights and Weetons will refund You within no less than 30 days from the date on which We receive the cancellation of Your order and upon the return of the product, if the product has been collected by You.
6.3. Any refunds made by Us will be made via the same method of payment used when You placed and/or collected Your order, as shown on your email confirmation or receipt, and will be subject to Our right to withhold amounts for products which are found damaged on return.
6.4. Please remember that Your deposit is non-refundable. The only circumstance in which we will refund Your deposit is if You are unable to collect Your Christmas food order due to unforeseeable circumstances, as determined on a case by case basis, such as severe weather which has prevented collection or Our supply of the order. In this circumstance we will refund Your deposit to the debit/credit card account provided when You placed Your order.
7.1. We may wish to use the personal information to send You marketing materials from time to time relating to other Weetons products and/or services such as future events, promotional activities and information about special offers that we feel may be of interest to You.
7.2. Your Information will not be disclosed to any external third parties for marketing purposes.
7.3. We may communicate with You by the following methods: post, email, SMS and/or telephone. You have the right to stop receiving these marketing communications at any time.
8.1 Should an item ordered be out of stock we will endeavour to offer a substitute product which will always be of equal or better value to the out of stock product.
8.2 Should the substitute item not be a satisfactory solution, or we are unable to provide such a product a refund in full will be offered for the product.